NovaMind Studio OÜ
Effective Date: [24.02.2026]
1. Company Details and Contact
NovaMind Studio OÜ is a company registered in the Republic of Estonia (Registry Code: [insert registry code / указать рег. код], Registered Address: [insert registered address, Estonia / указать юр. адрес, Эстония]).
Support: support@novamindstudio.com.
2. Services and Their Nature
We provide personalised digital services: structured interpretative reports and/or online sessions based on information voluntarily submitted by the Client for the purpose of preparing the service.
- Services are delivered remotely and supplied exclusively in digital form.
- We do not sell physical goods and do not provide tangible media.
- Each service is purchased as a one-time service: no subscriptions, recurring charges, or automatic renewals.
- Services are provided for informational and lifestyle purposes (personal insight, self-reflection, planning).
3. Key Limitations and No Guaranteed Outcomes
Any information provided is for informational purposes only and does not constitute medical, legal, financial, or psychological advice.
We do not guarantee specific outcomes. Any decisions and actions taken based on the information remain the Client’s sole responsibility.
If services of this nature are restricted by law in your country or conflict with mandatory rules/religious requirements, you must not place an order.
4. Eligibility
By making a purchase, the Client confirms they are at least 18 years of age and legally capable of entering into a binding agreement and using the selected payment method.
Where a service relates to a child (e.g., a child profile), the order must be placed and paid for by a parent or legal guardian.
5. Contract Formation (Public Offer)
Service descriptions and pricing on the website constitute an invitation to contract. A binding agreement is formed upon successful payment confirmation.
Before payment, the Client must review these Terms, the Privacy Policy, and the Refund Policy. Payment constitutes acceptance of these documents.
On the payment page (or prior to payment), the Client also confirms consent for immediate performance of a personalised digital service.
6. Payment via Payment Link and Transaction Confirmation
Payments are made using a personal payment card via a secure personalised payment link generated by an authorised third-party payment service provider.
- We do not collect or store full card numbers or CVV/CVC.
- We receive limited payment confirmation data only (status, amount, transaction ID).
- The statement descriptor may appear under the Company’s name and/or the payment provider’s name.
- The Client confirms they are the lawful holder of the payment instrument or have lawful authorisation to use it.
If a transaction is flagged as potentially risky, the Company may request additional verification (e.g., identity or payment instrument verification) or cancel the order and refund it provided performance has not started.
7. Preparation, Client Data, and Delivery
Preparation begins after payment confirmation and receipt of the required input data from the Client.
- The Client is responsible for the accuracy of the submitted information and the correctness of their contact email.
- A report is deemed delivered when sent to the Client’s email or made available digitally.
- A session is deemed delivered upon completion at the agreed time (where applicable).
- Failure to review a delivered report is not grounds for a refund.
Estimated timelines are stated in the service description (typically 24–72 hours unless stated otherwise).
8. Consumer Rights (EU and Outside the EU)
We serve clients internationally. Depending on the Client’s country of residence, mandatory consumer protection laws may apply.
EU consumers generally have a 14-day withdrawal right under Directive 2011/83/EU.
However, because services are personalised digital services not supplied on a tangible medium, the withdrawal right is lost once performance begins, provided that the Client:
- expressly consented to immediate performance prior to payment; and
- acknowledged the possible loss of the withdrawal right once performance begins.
For Clients outside the EU: mandatory local consumer rules may grant additional rights. Nothing in these Terms limits any mandatory rights granted by applicable law.
9. Refunds
Refund rules are described in the Refund Policy, which forms part of these Terms.
10. Intellectual Property
Reports and materials are for the Client’s personal use. Copying, resale, or public distribution is prohibited without the Company’s written permission.
11. Disputes and Chargebacks
If the Client has concerns, they agree to contact Support first and allow a reasonable time for a response.
In case of an unjustified chargeback after delivery, the Company may provide supporting documentation to the payment provider (payment confirmation, policy acceptance, personalised work evidence, proof of digital delivery/session, correspondence).
12. Governing Law
These Terms are governed by the laws of the Republic of Estonia. Mandatory consumer protection laws of the Client’s country of residence may apply where required.
Pre-dispute contact: support@novamindstudio.com.
13. Updates
We may update these Terms. The current version is published on the website and applies from its effective date.
For internal compliance and regulatory purposes, the Company may maintain more detailed internal procedures. The documents published on the website are the official public version.